Refund and Returns Policy

At 3deshop we offer a 30-day money-back guarantee for when purchases don’t turn out as expected. This is what the policy covers:

  • Faulty products
  • Products that do not work as advertised
  • Accidental purchase (products that have been downloaded and bulk orders are not covered by the policy)

We expect that you know what you’re buying when you purchase a product. We provide documentation about how to use the products. Thus, not knowing how to use Sweet Home 3D, Blender, or the product that you purchased is considered insufficient cause for a refund.

How to get the refund

Contact our support by the contact page. Please provide:

  • The product you would like refunded.
  • The ID of your purchase.
  • The email used on your 3deshop account.
  • A description of the issues that you are having with the product.

We will investigate the problem. If the product is found to be faulty or not working as described, it will be fixed or a refund will be offered so long as the purchase was made no more than 30 days prior to your request.

Note: Please make sure you have visited the product’s documentation (the “How it works” section) prior to requesting a refund.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need more help?

Contact us for questions related to refunds and returns.

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Privacy policy

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The personal data collection in this site is under the EU General Data Protection Regulation (GDPR).

Basic information on data protection

  • Responsible: Scopia
  • Purpose: Provide access to the web and mechanisms for downloading the purchased packages.
  • Legitimation: Consent of the interested party.
  • Recipients: Scopia will not transfer your personal data to anyone except for legal obligation.
  • Your rights: Right of access, rectification, erasure (the right to be forgotten), restrict processing, data portability and right to object to processing.

Additional information

Due to the fact that you have registered on this page, and if you have purchased any of the products that are sold here, the following personal data will be included in an electronic file owned by Scopia:
  • First and last name
  • Email address
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  • Packages purchased
In order to make the legal invoices in Spain, Scopia collects the next data from Paypal too:
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We inform you that the treatment that may be derived is subject to the provisions of Organic Law 15/1999, December 13, on the protection of personal data, and all other applicable regulations, including the General Data Protection Regulation (GDPR) of 2016. Scopia, as the responsible of the processing of the data, only treats the personal data of the users of this website, and only the data that is appropiate, pertinent and not excessive for the fulfillment of the purpose of properly serving the users who register in the web and in the relation to the exercise of the right to download the purchased packages.
If you are a registered user, we save your content activity like create/update/delete posts and comments.
To access all your rights, you can contact us with the contact page. Or by mail: Scopia Visual Interfaces Systems SL Carrer del Rosselló, 372, 4art 2ona 08025 Barcelona (Spain) If you want to access to your right of data portability, you can send us a message with the contact form and we will send you the data.

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